How to keep follow-through after a live session

A session without follow-through becomes an orphan event.

Right after ending • Capture decisions and open questions in one place • Mark which questions the agent failed • Thank participants with the next step only (not five links)

Within 24 hours • Update knowledge for repeated questions • Assign a human owner for unresolved cases • Confirm the next room or office-hours window

Weekly Review unfinished follow-through in a short host huddle.