Playbook: student assistant without leaking private data

Student assistants fail when they try to be a registrar.

Let the agent help with • Published schedules and exam windows • Absence and attendance policies (general) • Room numbers and join guidance from knowledge • Where to find official portals

Hard refusals • Individual grades • Disciplinary notes • Another student’s information

Hand-off line “I can’t share personal academic details here. Please use the student portal or contact your advisor.”